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Customer Success Manager

Mid levelSeniorFull-timeHybridNorth Sydney NSW 2060, AustraliaMelbourne VIC, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Regional Customer Success Manager is a vital part of Autodesk's mission to drive success for a portfolio of significant customers in the AECO industry across Australia and New Zealand. This job focuses on ensuring customers onboard Autodesk solutions effectively, adopt products, and achieve measurable business outcomes. The team values collaboration and diversity, working together to create exceptional customer experiences.

Meet the team

About the company

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You'll be responsible for

💰

Maximizing ROI

Ensuring assigned customers maximize their Return on Investment from their partnership with Autodesk.
📝

Co-creating Success Plans

Collaborating with customers to create tailored Customer Success Plans that align with their strategic priorities.
🔗

Building Relationships

Establishing trusted relationships with stakeholders at all levels to influence strategic decisions.

Key criteria

🏗️

AECO industry experience

5+ years in Architecture, Engineering, Construction, or Operations.

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📈

Customer success expertise

Demonstrated experience driving customer adoption and value realization.

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🤝

Stakeholder management skills

Proven ability to build relationships with executive stakeholders.

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View more

A meaningful career starts with a match

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5 criteria for this job
AECO industry experience
5+ years in Architecture, Engineering, Construction, or Operations.

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Customer success expertise
Demonstrated experience driving customer adoption and value realization.

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Stakeholder management skills
Proven ability to build relationships with executive stakeholders.

View

SaaS solutions knowledge
Experience with Software as a Service solutions for digital transformation.

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Data-driven insights
Ability to translate customer usage data into proactive strategies.

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