Maurice Blackburn Lawyers
Client Support Coordinator
JuniorFull-timeHybridMelbourne VIC, AustraliaAdministrationPeople and cultureCustomer servicePosted 1 month ago
About the job
The Client Support Coordinator job at Maurice Blackburn is all about being the first point of contact for new client enquiries, providing a warm and exceptional experience. This role is crucial in extending access to justice for Australians, making a real difference in people's lives. The team thrives on collaboration, compassion, and a commitment to continuous growth, ensuring everyone feels supported and empowered.
You'll be responsible for
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Managing enquiries
Handling new enquiries via email and telephone within appropriate time frames, ensuring a swift response.📚
Maintaining records
Keeping accurate and succinct records of each potential client in a database for future reference.❤️
Providing exceptional service
Delivering a personalised, informative, and exceptional client experience with empathy and compassion.What we're looking for
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Client/customer service experience
Demonstrated experience in client or customer service roles.View fit
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Excellent communication skills
Proficient in verbal and written communication for client interactions.View fit
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Proficient in technology use
Experience navigating multiple computer systems simultaneously.View fit
View more
