Maurice Blackburn Lawyers
Client Coordinator Geelong
JuniorMid levelFull-timeHybridGeelong VIC 3220, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 days ago
About the job
Join Prestige Inhome Care as a Client Coordinator and become the heartbeat of our care delivery! This job is all about ensuring high-quality service for our extraordinary clients in Geelong. With a supportive and empowering culture, the team thrives on collaboration and values client focus, kindness, and joy.
You'll be responsible for
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Supporting and delivering quality services for a portfolio of clients
Ensuring that clients receive the highest quality of care and support tailored to their needs.🔄
Matching clients with the perfect care staff through timely and accurate rostering
Coordinating schedules to ensure clients are paired with suitable care staff for their needs.📈
Handling feedback and incidents with precision for continuous service improvement
Addressing client feedback and incidents to enhance service quality and operational efficiency.What we're looking for
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Experience managing staff rosters
Demonstrated experience coordinating and managing staff schedules.View fit
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Excellent communication skills
Proven ability to communicate effectively with clients and staff.View fit
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Familiarity with HCP/SAH and NDIS
Knowledge of Home Care Packages and NDIS funded services.View fit
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