Anglicare Southern Queensland4 followers130 jobs

Client Onboarding Specialist

JuniorMid levelContractHybridEight Mile Plains QLD, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Onboarding Specialist is a vital part of our team, supporting older Australians and their families as they navigate the Support at Home program. This job is all about building trust and confidence, ensuring clients feel informed and supported in their care journey. The team thrives in a flexible hybrid work environment, balancing in-office collaboration with remote consultations.

Meet the team

About the company

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You'll be responsible for

📞

Speaking with clients and families

Engaging with clients to understand their needs and explain how Support at Home funding works, ensuring they feel supported and informed.
✉️

Managing enquiries

Handling client enquiries via phone and email with empathy and professionalism, providing solutions to their questions or challenges.
📝

Completing onboarding steps

Executing onboarding tasks including data entry, documentation, and system updates to ensure a smooth transition for clients.

Key criteria

📞

Client communication experience

Proven experience engaging clients through phone and video consultations.

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🗂️

Attention to detail

Strong skills in managing data entry and documentation accurately.

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🚗

Current Queensland driver's licence

Valid licence for regional travel to meet clients as needed.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Client communication experience
Proven experience engaging clients through phone and video consultations.

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Attention to detail
Strong skills in managing data entry and documentation accurately.

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Current Queensland driver's licence
Valid licence for regional travel to meet clients as needed.

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Technology proficiency
Experience using software like Sugar CRM and Microsoft Excel.

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Customer service expertise
Demonstrated ability in client acquisition and building trust.

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