Client Onboarding Specialist
About the job
The Client Onboarding Specialist is a vital part of our team, supporting older Australians and their families as they navigate the Support at Home program. This job is all about building trust and confidence, ensuring clients feel informed and supported in their care journey. The team thrives in a flexible hybrid work environment, balancing in-office collaboration with remote consultations.
You'll be responsible for
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Speaking with clients and families
Engaging with clients to understand their needs and explain how Support at Home funding works, ensuring they feel supported and informed.✉️
Managing enquiries
Handling client enquiries via phone and email with empathy and professionalism, providing solutions to their questions or challenges.📝
Completing onboarding steps
Executing onboarding tasks including data entry, documentation, and system updates to ensure a smooth transition for clients.Key criteria
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Client communication experience
Proven experience engaging clients through phone and video consultations.View
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Attention to detail
Strong skills in managing data entry and documentation accurately.View
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Current Queensland driver's licence
Valid licence for regional travel to meet clients as needed.View
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