Xplor2 jobs

Onboarding Specialist (Software) - Fixed term contract

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Onboarding Specialist at Xplor Technologies is a vital part of the team, dedicated to enhancing customer experiences in the education sector. This job focuses on helping new customers set up their businesses on the platform, ensuring a seamless onboarding journey. Collaboration and communication are key, as the team values building strong relationships and providing exceptional support.

Meet the team

About the company

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You'll be responsible for

🔄

Managing post-sales process

Overseeing the post-sales process for customers using strong product knowledge and relationship-building skills.
🧑‍🏫

Acting as a trusted advisor

Guiding new and existing customers through the implementation and adoption of the full Xplor product suite.
🤝

Collaborating with Account Executives

Working with Account Executives during the customer's transition to the post-sales team to ensure a smooth onboarding experience.

Key criteria

📊

Onboarding experience

1-2 years of experience in onboarding or implementation roles.

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💻

CRM proficiency

Experience using Salesforce or similar CRM for onboarding processes.

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📈

Data management skills

Strong proficiency in Microsoft Excel for data handling tasks.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Onboarding experience
1-2 years of experience in onboarding or implementation roles.

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CRM proficiency
Experience using Salesforce or similar CRM for onboarding processes.

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Data management skills
Strong proficiency in Microsoft Excel for data handling tasks.

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Communication skills
Excellent written and verbal English skills for clear interactions.

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Relationship-building ability
Demonstrated skills in building trust with customers through active listening.

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A meaningful career starts with a match

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