Client Support Coordinator
About the job
The Client Support Coordinator job is all about being the first point of contact for new client enquiries at Maurice Blackburn. This role is crucial as it helps extend access to justice for countless Australians, making a real difference in their lives. The team thrives on collaboration and support, creating a welcoming environment where everyone can grow and succeed together.
You'll be responsible for
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Managing enquiries
Managing new enquiries via email and telephone within appropriate time frames, ensuring a prompt response to potential clients.🗂️
Maintaining records
Maintaining accurate and succinct records of each potential client in a database to ensure efficient follow-up and service.🌟
Providing exceptional service
Providing exceptional customer service, communicating with potential clients with empathy and compassion to create a positive experience.Key criteria
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Client/customer service experience
Demonstrated experience in client service or sales roles.View
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Excellent communication skills
Proficient in both written and verbal communication.View
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Analytical and reasoning skills
Strong ability to assess and analyze client enquiries.View
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