Heidi Health17 followers47 jobs

Clinical Template Officer

GraduateJuniorFull-timeHybridMelbourne VIC, AustraliaInformation technologyCustomer successPosted 3 months ago
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About the job

Heidi is on a mission to halve the time it takes to deliver world-class care, and they are looking for Clinical Template Officers to join their Medical Knowledge Team. This job is all about supporting clinicians using their innovative clinical AI product, which is designed to free them from administrative burdens and enhance the quality of patient care. The team thrives on collaboration, creativity, and a shared commitment to improving healthcare through technology.

You'll be responsible for

📝

Reviewing clinical documents

Using clinical knowledge to review clinical document examples provided by users and transforming them into customizable, high-quality note and document templates compatible with Heidi.
🤝

Collaborating with teams

Working alongside Customer Success, Go-To-Market, and Medical Knowledge teams to understand new users' clinical requirements and develop new templates during customer onboarding.
💬

Providing customer support

Delivering exceptional customer support by promptly triaging and responding to inquiries to resolve user issues and queries.

Key criteria

🩺

Clinical knowledge

Experience in medical, nursing, or allied health fields is essential.

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⏰

Availability

Commitment of 30-38 hours per week, preferably full-time.

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📚

Quick learner

Ability to rapidly understand and adapt to Heidi's product.

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Meet the team

About the company

View your fit

5 criteria for this job
Clinical knowledge
Experience in medical, nursing, or allied health fields is essential.

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Availability
Commitment of 30-38 hours per week, preferably full-time.

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Quick learner
Ability to rapidly understand and adapt to Heidi's product.

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Communication skills
Strong written and verbal skills for effective user support.

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Familiarity with software tools
Experience with tools like Notion or ChatGPT is a plus.

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