Clinical Template Officer
About the job
Heidi is on a mission to halve the time it takes to deliver world-class care, and they are looking for Clinical Template Officers to join their Medical Knowledge Team. This job is all about supporting clinicians using their innovative clinical AI product, which is designed to free them from administrative burdens and enhance the quality of patient care. The team thrives on collaboration, creativity, and a shared commitment to improving healthcare through technology.
You'll be responsible for
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Reviewing clinical documents
Using clinical knowledge to review clinical document examples provided by users and transforming them into customizable, high-quality note and document templates compatible with Heidi.🤝
Collaborating with teams
Working alongside Customer Success, Go-To-Market, and Medical Knowledge teams to understand new users' clinical requirements and develop new templates during customer onboarding.💬
Providing customer support
Delivering exceptional customer support by promptly triaging and responding to inquiries to resolve user issues and queries.Key criteria
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Clinical knowledge and experience
Experience in medical, nursing, or allied health fields is essential.View
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Availability of 30-38 hours per week
Commitment to hybrid/remote work with preference for full-time.View
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Quick learning ability
Ability to autonomously learn and adapt to Heidi's product.View
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