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Production Support Analyst - Payments (Officer)

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job is about joining a dynamic team as a Production Support Analyst, focusing on ensuring the stability, integrity, and performance of critical payment systems. This position plays a vital role in maintaining the smooth operation of payment processes, making it essential for the overall success of the organization. The team values proactive problem-solving, effective communication, and collaboration across various regions to drive results in a fast-paced environment.

Meet the team

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You'll be responsible for

🤝

Stakeholder management

Collaborating effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.
📞

Client communication

Serving as a technical point of contact for clients, providing timely updates and notifications on production issues via Symphony and other official communication channels.
🔧

Production monitoring

Proactively monitoring end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.

Key criteria

💻

SQL and MongoDB proficiency

Strong hands-on experience with SQL and MongoDB tools.

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📊

Monitoring tools experience

Demonstrated experience with ITRS Geneos and Grafana.

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📝

Effective communication skills

Excellent written and verbal communication for diverse audiences.

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5 criteria for this job
SQL and MongoDB proficiency
Strong hands-on experience with SQL and MongoDB tools.

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Monitoring tools experience
Demonstrated experience with ITRS Geneos and Grafana.

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Effective communication skills
Excellent written and verbal communication for diverse audiences.

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Analytical skills
Proven ability to analyze complex technical issues and identify root causes.

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Self-motivated drive
Eager to take ownership and thrive in high-pressure environments.

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