About the job
The job is about joining a dynamic team as a Production Support Analyst, where you will play a crucial role in ensuring the stability, integrity, and performance of critical payment systems. This opportunity allows you to be at the forefront of the payment hyper care team, making a significant impact on the overall functionality of payment processes. The team values proactive problem-solving, effective communication, and thrives in a fast-paced, global environment.
You'll be responsible for
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Stakeholder management
Collaborating effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.📞
Client communication
Serving as a technical point of contact for clients, providing timely updates and notifications on production issues via Symphony and other official communication channels.🔧
Production monitoring
Proactively monitoring end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.Key criteria
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SQL and database experience
Strong hands-on experience with SQL and database tools.View
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Monitoring tools proficiency
Demonstrated experience with ITRS Geneos and Grafana.View
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Effective communication skills
Excellent written and verbal communication for technical issues.View
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