Citi4 followers29 jobs

Production Support Analyst - Payments (Officer)

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job is about joining a dynamic team as a Production Support Analyst, where you will play a crucial role in ensuring the stability, integrity, and performance of critical payment systems. This opportunity allows you to be at the forefront of the payment hyper care team, making a significant impact on the overall functionality of payment processes. The team values proactive problem-solving, effective communication, and thrives in a fast-paced, global environment.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🤝

Stakeholder management

Collaborating effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.
📞

Client communication

Serving as a technical point of contact for clients, providing timely updates and notifications on production issues via Symphony and other official communication channels.
🔧

Production monitoring

Proactively monitoring end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.

Key criteria

💻

SQL and database experience

Strong hands-on experience with SQL and database tools.

View

📊

Monitoring tools proficiency

Demonstrated experience with ITRS Geneos and Grafana.

View

📝

Effective communication skills

Excellent written and verbal communication for technical issues.

View

View more

A meaningful career starts with a match

Apply on Citi
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
SQL and database experience
Strong hands-on experience with SQL and database tools.

View

Monitoring tools proficiency
Demonstrated experience with ITRS Geneos and Grafana.

View

Effective communication skills
Excellent written and verbal communication for technical issues.

View

Analytical problem-solving
Proven ability to analyze complex technical issues.

View

Similar jobs

View all
Citi
Citi
Production Support Analyst - Payments (Officer)Sydney, NSW · Full-time
The Production Support Analyst job is all about ensuring the stability, integrity, and performance of critical payment systems. This position plays a vital role in the payment hyper care team, where proactive problem-solving and technical expertise are key to success. Team members thrive in a fast-paced, global environment, collaborating effectively to drive improvements and maintain high standards.
Citi
Citi
Production Support Analyst - Payments (Officer)Sydney, NSW · Full-time
The Production Support Analyst job is all about ensuring the stability, integrity, and performance of critical payment systems. This position plays a vital role in the payment hyper care team, where proactive problem-solving and technical expertise are key. The team thrives on collaboration, communication, and a fast-paced environment, making it an exciting opportunity for those who love to tackle challenges head-on.
Citi
Citi
Production Support Analyst - Payments (Officer)Sydney, NSW · Full-time
The job is about joining a dynamic team as a Production Support Analyst, focusing on ensuring the stability, integrity, and performance of critical payment systems. This position plays a vital role in maintaining the smooth operation of payment processes, making it essential for the overall success of the organization. The team values proactive problem-solving, effective communication, and collaboration across various regions to drive results in a fast-paced environment.
State Street
State Street
Post Production Support Specialist, AVPMelbourne, VIC · Full-time
The Post Production Support Specialist (PPSS) plays a crucial role in supporting customers after the go-live of the Charles River Investment Management Solution (CRIMS) implementation. This job is all about ensuring that clients receive the best possible experience by defining their requirements, configuring the application to meet their needs, and providing training and support. The team thrives on collaboration and is dedicated to delivering exceptional service, making a real impact in the financial industry.