About the job
The job is about enabling customer success as a Mission Critical Customer Success Advisor for Contact Centre as a Service at Microsoft. This position plays a crucial role in delivering resilient, secure, and scalable AI solutions that drive business value. Collaboration with delivery partners and internal stakeholders is key, fostering a culture of excellence in solution delivery and customer engagement.
You'll be responsible for
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Designing and executing proactive engagements
Design, plan, and drive execution of proactive engagements for business critical workloads, focusing on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap.đ
Providing data-driven insights
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads.âĄ
Driving incident resolution
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations.Key criteria
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Bachelor's degree and 4+ years experience
Possess a degree in relevant fields and extensive IT experience.View
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Cloud and infrastructure technologies expertise
Demonstrated knowledge in cloud solutions and IT consulting.View
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Dynamics 365 Customer Service experience
Experience with case management, SLAs, and service analytics.View
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