Cloud Solution Architect - Dynamics 365 Customer Engagement/Contact Centre
About the job
This job is about being a trusted technical advisor within Microsoftâs Customer Success Unit, focusing on Dynamics 365 Customer Engagement and contact centre scenarios. The impact of this job is significant as it helps enterprise customers design, deploy, and optimise their solutions, ensuring they achieve their business goals. The team values collaboration, customer-centricity, and a proactive approach to problem-solving.
You'll be responsible for
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Acting as a trusted advisor
Act as a trusted advisor to enterprise customers for Dynamics 365 Customer Engagement, focusing on Customer Service/contact centre solutions.đ
Guiding customers through deployment
Guide customers through design, deployment, migration, and modernisation of customer service platforms.đ
Delivering best-practice service delivery plans
Deliver best-practice service delivery plans using repeatable services to ensure customer success.Key criteria
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Dynamics 365 Customer Service expertise
Strong experience with Dynamics 365 Customer Service solutionsView
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Power Platform knowledge
Proven expertise in leveraging Power Platform capabilitiesView
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Enterprise contact centre experience
Comfortable with case management and service workflowsView
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