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Cluster Group Reservations Agent

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Group Reservations Agent (Cluster) at AC Hotels plays a vital role in ensuring guests have a memorable stay by managing reservations and inquiries with exceptional attention to detail. This position is all about creating a seamless experience for guests, from handling bookings to coordinating with various departments. The team thrives on collaboration and a shared passion for hospitality, making it a fantastic opportunity for those who love to engage with others and exceed expectations.

You'll be responsible for

📅

Handling reservations

Processing reservations and inquiries from all booking channels to ensure a smooth guest experience.
📋

Monitoring room blocks

Actioning room block monitoring, rooming lists, and reporting to ensure proper accommodations for guests.
🤝

Building customer relationships

Building and strengthening relationships with existing and new customers to enable future bookings.

Key criteria

🛎️

Reservations experience

Demonstrated experience in a reservations role within hospitality.

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📊

Opera PMS knowledge

Proven knowledge of the Opera Property Management System.

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💻

MS Office proficiency

Experience with MS Office applications, including Word and Excel.

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Meet the team

About the company

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5 criteria for this job
Reservations experience
Demonstrated experience in a reservations role within hospitality.

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Opera PMS knowledge
Proven knowledge of the Opera Property Management System.

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MS Office proficiency
Experience with MS Office applications, including Word and Excel.

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Attention to detail
Proven ability to manage details for guest satisfaction.

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Communication skills
Excellent verbal and written communication skills for guest interactions.

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