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Cluster Groups Reservations Agent

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 5 days agoVerified 3 hours ago
Pending fitX of Y criteria met

About the job

As a Reservations Coordinator at AC Hotels, you will play a vital role in ensuring every guest's experience is exceptional. Your attention to detail and passion for hospitality will help create memorable stays for guests. The team thrives on collaboration and creativity, making it a fantastic environment for personal and professional growth.

Meet the team

About the company

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You'll be responsible for

📞

Handling incoming calls

Manage all incoming calls to the hotel and redirect them to the appropriate departments.
🔍

Analyzing guest requests

Update and tailor all guest requests to meet their specific requirements.
📅

Coordinating guest bookings

Assist and engage with guests to exceed their expectations during the booking process.

Key criteria

📞

Strong communication skills

Demonstrated written and verbal communication abilities essential for guest interactions.

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🏨

Relevant hospitality experience

Proven experience in a similar hospitality role to ensure service excellence.

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🇦🇺

Working rights in Australia

Valid working rights in Australia to support employment requirements.

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5 criteria for this job
Strong communication skills
Demonstrated written and verbal communication abilities essential for guest interactions.

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Relevant hospitality experience
Proven experience in a similar hospitality role to ensure service excellence.

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Working rights in Australia
Valid working rights in Australia to support employment requirements.

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Self-motivated and driven
Experience thriving in fast-paced environments, ensuring high energy and engagement.

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Relationship-building skills
Proven ability to build and strengthen customer relationships for future bookings.

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