Collections and Customer Service Officers Full-time and Part-time – Mortgage Customers | Sydney
About the job
Challenger Limited is seeking Collections and Customer Service Officers to join their dynamic team in Sydney. This job is all about supporting mortgage borrowers through financial challenges, ensuring they receive the care and solutions they need. The team values a diverse and inclusive environment where everyone can thrive and contribute to the mission of providing financial security for a better retirement.
You'll be responsible for
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Handling enquiries
Managing inbound enquiries from borrowers needing assistance and proactively making outbound calls to those in arrears.🛠️
Providing guidance
Offering clear, empathetic guidance to customers experiencing hardship and working with them to create sustainable solutions.✅
Ensuring compliance
Carrying out all collections activities in line with legal, risk, and compliance standards.Key criteria
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Collections and customer service experience
Proven experience in collections or customer service roles.View
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Understanding of credit and hardship processes
Strong grasp of credit assessment and hardship management.View
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Active listening and communication skills
Ability to build trust and provide empathetic guidance.View
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