Collections Consultant
About the job
The Customer Support Consultant plays a vital role in managing early-stage delinquent accounts, helping customers navigate financial difficulties with empathy and support. By minimizing delinquency and potential bad debt, this position contributes to the bank's commitment to responsible banking. The team thrives on collaboration, innovation, and a shared purpose, creating a positive and inclusive work environment.
You'll be responsible for
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Managing delinquent accounts
Manage and monitor early-stage delinquent accounts, identifying customers in hardship and offering appropriate support to reduce delinquency and losses.🤗
Engaging with customers
Engage with customers professionally and ethically, balancing recovery efforts with empathy and fairness.✅
Ensuring compliance
Ensure compliance with relevant financial regulations, policies, and industry standards related to collections and hardship.What we're looking for
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Experience in banking and collections
Demonstrated experience in banking, unsecured or mortgage collections.View fit
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Knowledge of debt collection guidelines
Strong understanding of compliance obligations and relevant legislation.View fit
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Excellent communication skills
Proven ability in negotiation and conflict resolution with empathy.View fit
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