Cummins Asia Pacific
Customer Collections Support Consultant
JuniorMid levelFull-timeHybridSydney NSW, AustraliaFinanceCustomer service and supportPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met
About the job
The Customer Support Consultant position is all about managing early-stage delinquent accounts and providing essential support to customers facing financial difficulties. This job plays a crucial role in minimizing delinquency and potential bad debt while upholding the bank's values of responsible banking. The team thrives on collaboration, innovation, and a commitment to creating a positive impact for both customers and the community.
You'll be responsible for
📊
Managing delinquent accounts
Manage and monitor early-stage delinquent accounts, identifying customers in hardship and offering appropriate support to reduce delinquency and losses.🤝
Engaging with customers
Engage with customers professionally and ethically, balancing recovery efforts with empathy and fairness.✅
Ensuring compliance
Ensure compliance with relevant financial regulations, policies, and industry standards related to collections and hardship.What we're looking for
💼
Experience in banking and collections
Demonstrated experience in banking, unsecured or mortgage collections.View fit
📜
Knowledge of debt collection guidelines
Strong understanding of compliance obligations and relevant legislation.View fit
🗣️
Excellent communication skills
Proven ability in negotiation and conflict resolution with empathy.View fit
View more
