Stryker7 followers77 jobs

Lead Coordinator - Demo & Technical Customer Support

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportTechnical supportPosted 2 weeks ago
Pending fitX of Y criteria met

About the job

The Lead Coordinator – Demo & Technical Customer Support at Stryker is all about being the vital connection that keeps customers, service teams, and commercial partners moving forward. This job is an exciting opportunity to drive timely outcomes across complex, fast-moving workstreams, making a meaningful impact in real-world healthcare environments. The team thrives on collaboration, responsiveness, and a shared passion for improving healthcare.

You'll be responsible for

⚙️

Coordinating and prioritising service activities

Optimising utilisation and response times for service engineers to enhance customer satisfaction.
📞

Serving as the first point of contact

Resolving enquiries or directing them through defined service pathways for internal and external customers.
🛠️

Troubleshooting technical issues

Determining appropriate solutions and recommending corrective actions to internal teams or customer representatives.

What we're looking for

🛠️

3+ years in customer support or technical coordination

Experience in regulated or technical environments is essential.

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📜

Post-secondary qualification in relevant field

Certificate, diploma, or higher in technical, business, or health-related discipline.

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💻

Experience with service management systems

Proficiency in order processing within defined workflows.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
3+ years in customer support or technical coordination
Experience in regulated or technical environments is essential.

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Post-secondary qualification in relevant field
Certificate, diploma, or higher in technical, business, or health-related discipline.

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Experience with service management systems
Proficiency in order processing within defined workflows.

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Analytical skills for product implementation
Ability to align modifications with customer specifications.

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Record-keeping and reporting skills
Maintain accurate service and customer management records.

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