About the job
The Support Partner Team Leader at HomeMade is a vital position that empowers older individuals to live independently and happily in their own homes. This job is all about leading a dedicated team of Support Partners who ensure that every customer feels heard, supported, and empowered. HomeMade fosters a collaborative and passionate environment where everyone is committed to making a meaningful difference in the lives of others.
You'll be responsible for
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Leading the team
Leading, coaching, and developing a team to achieve individual and collective KPIs while fostering a culture of accountability and continuous learning.🤝
Supporting customers
Being a primary point of escalation for complex queries and maintaining oversight over Support Partner work to deliver desired customer outcomes.🔗
Collaboration and communication
Communicating clearly with the team about daily priorities and working closely with other departments to ensure smooth handovers and follow-ups.Key criteria
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Team leadership experience
Proven experience mentoring and developing teams for operational excellence.View
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Aged care knowledge
Demonstrated experience in Aged Care or Home and Community Care settings.View
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Excellent communication skills
Strong customer service orientation and clear communication abilities.View
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