The Support Partner Team Leader at HomeMade is a vital position that empowers older individuals to live independently and happily in their own homes. This job is all about leading a dedicated team of Support Partners who ensure that every customer feels heard, supported, and empowered. HomeMade fosters a collaborative and passionate environment where everyone is committed to making a meaningful difference in the lives of others.
You'll be responsible for
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Leading the team
Leading, coaching, and developing a team to achieve individual and collective KPIs while fostering a culture of accountability and continuous learning.π€
Supporting customers
Being a primary point of escalation for complex queries and maintaining oversight over Support Partner work to deliver desired customer outcomes.π
Collaboration and communication
Communicating clearly with the team about daily priorities and working closely with other departments to ensure smooth handovers and follow-ups.