Anglicare Sydney4 followers63 jobs

Support Team Lead

Mid levelFull-timeHybridMQX4 Macquarie Exchange, Level 4/1 Giffnock Ave, Macquarie Park NSW 2113, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Support Team Lead job at Anglicare Sydney is all about transforming lives by leading a dedicated team that ensures home care services are delivered efficiently and accurately. This role plays a crucial part in helping older Australians live with dignity and independence. The team thrives in a supportive, collaborative environment where everyone is committed to making a real difference.

Meet the team

About the company

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You'll be responsible for

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Leading a team

Leading, coaching and supporting a high-performing scheduling and response team to deliver strong outcomes.
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Overseeing operations

Overseeing day-to-day operations, ensuring work is prioritised and completed efficiently.
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Managing rosters

Managing team rosters, planned and unplanned leave, and service coverage to maintain smooth operations.

Key criteria

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Experience leading teams

Demonstrated experience supervising teams in customer service or operations.

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Strong rostering and scheduling skills

Proven expertise in managing schedules, particularly in home care.

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Effective communication skills

Strong ability to manage stakeholder relationships and inquiries.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Experience leading teams
Demonstrated experience supervising teams in customer service or operations.

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Strong rostering and scheduling skills
Proven expertise in managing schedules, particularly in home care.

View

Effective communication skills
Strong ability to manage stakeholder relationships and inquiries.

View

Ability to manage competing priorities
Proven capability to solve problems quickly in fast-paced environments.

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High attention to detail
Confidence in using systems and reporting tools for accurate documentation.

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