Integral Diagnostics (IDX)82 jobs

IT Support Team Lead - VIC

Mid levelSeniorFull-timeHybridEast Melbourne VIC 3002, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join Integral Diagnostics (IDX), one of Australia and New Zealand's leading diagnostic imaging providers, as an IT Support Team Leader in Victoria. This job offers a unique opportunity to lead a dedicated technical support team, ensuring operational excellence and making a direct impact on healthcare outcomes. The team thrives on collaboration, innovation, and a commitment to delivering high-quality care.

Meet the team

About the company

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You'll be responsible for

⚙️

Managing operations

Managing the day-to-day operations of your state-based IT support team, including performance management and coaching.
🛠️

Providing support

Providing 1st and 2nd level support for IT issues across clinical and corporate systems.
📊

Leading ITSM practices

Leading the implementation and adherence to ITSM practices including Incident, Problem, and Change Management.

Key criteria

🖥️

5+ years in IT support

Demonstrated experience in IT Service Desk or Support roles.

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📊

ITIL/ITSM knowledge

Proven understanding and practical application of ITIL/ITSM practices.

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🏥

Experience in radiology workflows

Familiarity with clinical applications like RIS and PACS.

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A meaningful career starts with a match

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View your fit

5 criteria for this job
5+ years in IT support
Demonstrated experience in IT Service Desk or Support roles.

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ITIL/ITSM knowledge
Proven understanding and practical application of ITIL/ITSM practices.

View

Experience in radiology workflows
Familiarity with clinical applications like RIS and PACS.

View

Team leadership experience
Proven background in managing and coaching technical teams.

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Stakeholder engagement skills
Excellent communication abilities for managing escalations and reporting.

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