About the job
The Lab Insights Support and Implementation Specialist at Roche is all about making a meaningful impact in the healthcare sector. This job focuses on delivering Roche's IT solutions to ensure patient data integrity and security, while fostering genuine connections with customers. The team thrives in an agile, flexible, and empowering environment, where every voice matters and collaboration is key.
You'll be responsible for
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Installing and maintaining IT solutions
Install, maintain and troubleshoot Roche IT solutions and Instruments Operating software both remotely and at customer sites as required.🤝
Engaging with customers
Engage with customers during the sales process and guide projects through planning, implementation, testing, and into a live system.🛡️
Providing second level IT support
Provide second level IT support and troubleshooting assistance to Application Specialists, Field Service Engineers, and customers for all Roche Instrumentation.Key criteria
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IT solutions experience
3+ years of experience with Roche IT solutions and instruments.View
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Data connectivity skills
Proven track record in troubleshooting data connectivity issues.View
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Analytical systems knowledge
Experience with Roche Automated Analytical Systems and integration.View
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