St John of God Health Care7 followers469 jobs

ITSM Support Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPerth WA, AustraliaPosted 3 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

An exciting opportunity awaits as an ITSM Support Specialist at St John of God Health Care. This job is all about supporting service management and enhancing service delivery across a complex technology environment. You will collaborate with Digital & Technology teams to deliver seamless system releases and drive continuous improvement, all while keeping patient care at the heart of your work.

You'll be responsible for

📈

Developing ITSM reporting

Creating and delivering ITSM reporting, SLA/KPI monitoring, and data-driven insights to support service performance and compliance.
📚

Building and maintaining Service Catalogue

Optimising the Service Catalogue and CMDB to ensure configuration data accuracy and effective release management.
🔄

Leading Transition to Support activities

Ensuring successful handover of projects into operational support through robust ITSM processes.

Key criteria

📊

ITSM reporting experience

Proven experience developing ITSM reporting and SLA/KPI monitoring.

View

🔧

ServiceNow knowledge

Strong knowledge of ServiceNow ITSM modules and functionalities.

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📈

Continuous improvement mindset

Demonstrated ability to drive IT service management process enhancements.

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View more

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5 criteria for this job
ITSM reporting experience
Proven experience developing ITSM reporting and SLA/KPI monitoring.

View

ServiceNow knowledge
Strong knowledge of ServiceNow ITSM modules and functionalities.

View

Continuous improvement mindset
Demonstrated ability to drive IT service management process enhancements.

View

ITIL-aligned documentation
Experience maintaining ITIL-aligned documentation and standards.

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Stakeholder engagement skills
Proven ability to build trusted relationships with stakeholders.

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