LEAP Legal Software1 follower18 jobs

Client Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Client Support Specialist at LEAP, you will play a vital role in helping lawyers help people by providing exceptional customer service and resolving product queries. This position offers a fantastic opportunity to grow your career in a dynamic environment where teamwork and collaboration are key. With a focus on continuous improvement, you will thrive in a supportive atmosphere that values your contributions and encourages personal development.

You'll be responsible for

🌟

Providing customer service

Delivering excellent customer service while resolving LEAP product queries accurately and timely.
📧

Managing inquiries

Handling a high volume of queries per day, averaging 200 logged inquiries, through calls, emails, and chats.
🔧

Troubleshooting issues

Diagnosing and resolving application issues while capturing detailed notes in CRM (Salesforce).

Key criteria

📞

Customer service experience

Proven record in delivering excellent customer service.

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💻

Salesforce proficiency

Experience using Salesforce for case management and CRM tasks.

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📊

High-volume call management

Demonstrated ability to handle 200+ queries daily.

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Meet the team

About the company

Apply on LEAP Legal Software
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven record in delivering excellent customer service.

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Salesforce proficiency
Experience using Salesforce for case management and CRM tasks.

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High-volume call management
Demonstrated ability to handle 200+ queries daily.

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Quick learning ability
Proven capability to learn new software and tools swiftly.

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Team collaboration skills
Experience working effectively within diverse teams.

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