IT Support Specialist
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About the job
The IT Support Specialist is a hands-on, customer-focused job responsible for delivering high-quality first- and second-line IT support to everyone at THE ICONIC. This position plays a crucial role in ensuring that ICONITEs receive timely assistance with a broad range of users, devices, systems, and operational technologies. The team thrives on collaboration and is dedicated to providing exceptional support in a dynamic office environment.
You'll be responsible for
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Providing customer support
Act as a visible, approachable and reliable on-site IT support contact for operational and corporate users.🔍
Diagnosing technical issues
Diagnose and resolve technical issues across hardware, software, operating systems, applications and user access.📊
Managing IT assets
Maintain accurate records of IT hardware, software and assets, including stock, allocation, returns, replacements and lifecycle activities.Key criteria
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IT support experience
1–3 years of experience in IT support or service desk.View
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Troubleshooting skills
Proven ability to diagnose and resolve technical issues.View
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Documentation skills
Experience maintaining accurate support documentation and knowledge bases.View
