About the job
Brighte is on a mission to make consumer energy resources affordable and accessible for everyone. As part of a dynamic team, you will play a crucial role in enhancing customer experiences and supporting their needs. The team values collaboration, creativity, and a human-first approach, ensuring a positive and inclusive work environment.
You'll be responsible for
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Liaising with customers
Flex your communication style to effectively liaise and respond to many different types of people.🛠️
Troubleshooting customer issues
Help to troubleshoot and solve customer problems effectively, demonstrating empathy and understanding towards any customer concerns.📊
Maintaining CRM data
Ensure clean and updated data in CRM systems and provide a positive customer support experience across email, chat, or phone interactions.Key criteria
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Strong communication skills
Demonstrated verbal and written communication abilities are essential.View
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Problem-solving skills
Proven experience troubleshooting and resolving customer inquiries efficiently.View
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Empathy and understanding
Ability to empathise with customers and handle challenging situations calmly.View
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