Commonwealth Bank107 followers21 jobs

Collections Engagement Specialist

JuniorMid levelPart-timeHybrid555 Wellington St, Perth WA 6000, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join the Early Customer Engagement team, where you will play a vital role in helping customers manage their financial commitments. This job is all about making meaningful connections and providing support to those in need, ensuring they can regain their financial confidence. The team thrives on collaboration and is dedicated to delivering exceptional service while navigating challenges together.

You'll be responsible for

📞

Making and receiving calls

Engaging with customers who have fallen behind on payments to understand their situations.
🌟

Providing excellent service

Delivering high-quality service to customers while discussing repayment solutions.
🏆

Achieving positive outcomes

Working towards solutions that benefit both customers and Bankwest.

Key criteria

🗣️

Strong communication skills

Proven ability to communicate effectively with diverse customers.

View

🤝

Negotiation experience

Demonstrated experience negotiating repayment solutions with customers.

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💪

Emotional resilience

Experience managing challenging conversations with distressed customers.

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Meet the team

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Apply on Commonwealth Bank
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Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Strong communication skills
Proven ability to communicate effectively with diverse customers.

View

Negotiation experience
Demonstrated experience negotiating repayment solutions with customers.

View

Emotional resilience
Experience managing challenging conversations with distressed customers.

View

A meaningful career starts with a match

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