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Customer Relationship Specialist - Yeppoon

JuniorMid levelFull-timeOfficeYeppoon QLD 4703, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Yeppoon branch, working closely with a supportive team to deliver exceptional service. Your role is vital in identifying and responding to customers’ financial needs, ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, making every day an opportunity to make a real impact.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a seamless customer experience.
🌟

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Proven experience in delivering exceptional customer service.

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🏦

Banking or financial services background

Experience in banking or financial services is highly valued.

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🔍

Attention to detail

Demonstrated ability to navigate financial systems accurately.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

View

Banking or financial services background
Experience in banking or financial services is highly valued.

View

Attention to detail
Demonstrated ability to navigate financial systems accurately.

View

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