BOQ Group
1 interested8 jobs

Customer Relationship Specialist

JuniorMid levelFull-timeHybrid210 George St, Sydney NSW 2000, AustraliaPosted 2 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

This job is all about providing outstanding customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a driven and supportive team that values collaboration and inclusivity. The focus is on creating positive customer experiences while contributing to a workplace that embraces diversity and fosters personal and professional growth.

You'll be responsible for

🌟

Providing outstanding customer service

Identifying and supporting customers to explore their current and future financial needs, while facilitating referrals to specialist teams as needed.
🤝

Developing customer relationships

Working closely with the manager to maintain regular contact and proactively manage leads for referrals.
🔧

Executing customer loan maintenance

Managing customer loan maintenance needs and coaching Customer Service Officers to enhance team performance.

Key criteria

💼

Customer service experience

Proven experience in delivering outstanding customer service.

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🏦

Retail banking knowledge

Experience in the retail banking industry, especially consumer lending.

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🤝

Relationship building skills

Demonstrated ability to build long-lasting customer relationships.

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Meet the team

About the company

Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in delivering outstanding customer service.

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Retail banking knowledge
Experience in the retail banking industry, especially consumer lending.

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Relationship building skills
Demonstrated ability to build long-lasting customer relationships.

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Technical system proficiency
Experience using various financial systems effectively.

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Communication skills
Strong written and verbal communication skills are essential.

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