Challenger1 follower9 jobs

Collections Officer, Challenger Mortgage Management

Mid levelFull-timeHybridNew South Wales, AustraliaFinanceCustomer service and supportPeople and culturePosted 6 months ago
Pending fitX of Y criteria met

About the job

The Collections Officer job at Challenger Mortgage Management is all about supporting mortgage borrowers across Australia and New Zealand through financial challenges. This role is crucial in helping customers find their way back on track while ensuring compliance with regulations. The team thrives in a fast-paced, collaborative environment where diverse backgrounds and experiences are valued.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling inquiries

Handling inbound enquiries from borrowers needing assistance, as well as proactively managing outbound calls to those in arrears.
🤝

Providing guidance

Providing clear, empathetic guidance to customers experiencing hardship, working with them to create sustainable solutions.
✅

Ensuring compliance

Ensuring all collections activities are carried out in line with legal, risk, and compliance standards.

Key criteria

💼

Collections or mortgage hardship experience

Proven experience in collections or mortgage hardship management.

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🗣️

Active listening and communication skills

Excellent skills to build trust quickly with customers.

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📊

Understanding of credit and hardship processes

Strong knowledge of credit and hardship assessment processes.

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View your fit

5 criteria for this job
Collections or mortgage hardship experience
Proven experience in collections or mortgage hardship management.

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Active listening and communication skills
Excellent skills to build trust quickly with customers.

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Understanding of credit and hardship processes
Strong knowledge of credit and hardship assessment processes.

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Contact centre environment experience
Experience working in inbound/outbound service environments.

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Proficiency in Microsoft Office
Skilled in Microsoft Word, Excel, and contact centre systems.

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A meaningful career starts with a match

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