Collections Officer, Challenger Mortgage Management
About the job
The Collections Officer job at Challenger Mortgage Management is all about supporting mortgage borrowers across Australia and New Zealand through financial challenges. This role is crucial in helping customers find their way back on track while ensuring compliance with regulations. The team thrives in a fast-paced, collaborative environment where diverse backgrounds and experiences are valued.
You'll be responsible for
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Handling inquiries
Handling inbound enquiries from borrowers needing assistance, as well as proactively managing outbound calls to those in arrears.š¤
Providing guidance
Providing clear, empathetic guidance to customers experiencing hardship, working with them to create sustainable solutions.ā
Ensuring compliance
Ensuring all collections activities are carried out in line with legal, risk, and compliance standards.Key criteria
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Collections or mortgage hardship experience
Proven experience in collections or mortgage hardship management.View
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Active listening and communication skills
Excellent skills to build trust quickly with customers.View
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Understanding of credit and hardship processes
Strong knowledge of credit and hardship assessment processes.View
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