The Salvation Army Australia16 followers147 jobs

College Services and Customer Support Officer

JuniorMid levelFull-timeHybridRingwood VIC 3134, AustraliaPosted 22 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The College Services and Customer Support Officer position at Eva Burrows College is all about being the welcoming face of the College. This job plays a crucial role in providing high-quality customer service to students, staff, and visitors, ensuring a smooth operation of campus activities. The team thrives on collaboration and is dedicated to making a positive impact in the community.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏢

Delivering front-of-house customer service

Providing exceptional service across reception, phone, email, and online channels.
📚

Assisting students with admissions and enrolment

Helping students navigate the admissions process and providing course information.
📊

Maintaining student records

Ensuring data accuracy in CRM and Student Management Systems.

Key criteria

👥

Customer service experience

Demonstrated experience in delivering high-quality customer service.

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📚

Administrative skills

Proven background in managing administrative tasks and student records.

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💻

IT support knowledge

Experience with basic IT and LMS troubleshooting and updates.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering high-quality customer service.

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Administrative skills
Proven background in managing administrative tasks and student records.

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IT support knowledge
Experience with basic IT and LMS troubleshooting and updates.

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Communication skills
Strong verbal and written communication skills for diverse audiences.

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Event support experience
Experience assisting with event planning and campus activities.

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The College Services and Customer Support Officer position at Eva Burrows College offers a fantastic opportunity to be the welcoming face of the College. This job is all about providing high-quality customer service to students, staff, and visitors while supporting the smooth operation of campus activities. The team thrives on collaboration and is dedicated to making a positive impact in the community.