Community Services Consultant
About the job
This job is about being a Community Services Consultant for the Disability Gateway, where you will be the first point of contact for clients seeking support. Your role is crucial in creating a positive experience for carers by providing empathetic guidance and accurate information. The team values collaboration and is dedicated to ensuring that every carer feels heard, respected, and supported.
You'll be responsible for
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Conducting intake and referral support
Providing a calming and informative customer experience while assisting clients in navigating services.🔗
Identifying risks and vulnerabilities
Connecting carers to appropriate services or providing relevant information based on their unique needs.🕒
Delivering the Carer Gateway program
Ensuring every carer receives the right support at the right time, focusing on their individual circumstances.Key criteria
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Excellent verbal and written communication skills
Ability to convey information clearly and effectively.View
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Customer service experience in phone-based roles
Experience providing support in call centre environments.View
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High emotional regulation and compassion
Demonstrated ability to manage emotions and show empathy.View
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