About the job
As a Complaint Intake Specialist at AbbVie, you will play a vital role in managing the end-to-end intake and resolution of product complaints. This position is essential for ensuring compliance and delivering exceptional service, making a meaningful impact on quality and patient care. The team values collaboration and open communication, working together to solve problems and support each other in a dynamic environment.
You'll be responsible for
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Completing the intake process
Managing the intake of complaints through phone and email, including translations and initial complaint coding.🔗
Communicating with stakeholders
Coordinating with customers, distributors, and internal stakeholders to manage complaints effectively.⚖️
Supporting complex escalations
Serving as a subject matter expert and assisting with escalated complaints and investigations.Key criteria
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Complaint intake experience
Experience managing complaint intake via phone and email.View
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Attention to detail
Proven ability to maintain accuracy in complaint processing.View
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Effective communication skills
Demonstrated ability to express ideas clearly in writing and speech.View
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