About the job
The Global Customer Research and Solutions (GCRS) team is dedicated to doing what’s right for customers, merchants, and the business. This job empowers individuals to own a customer’s entire complaint journey, investigating issues deeply and collaborating across the business to make impactful decisions. Team members become trusted specialists in handling various dispute resolutions and are supported through hands-on training, fostering a culture of growth and teamwork.
You'll be responsible for
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Listening to customers and communicating throughout their complaint journey
Engaging with customers to ensure they feel heard and supported during their complaint process.🔧
Using available tools and partnering with teams to determine the right way forward
Leveraging resources and collaboration to find effective solutions for customer complaints.🌟
Being inquisitive and looking for ways to improve customer experience
Actively seeking opportunities to enhance how customers interact with American Express, making their lives better.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Complaints management experience
Proven background in handling customer complaints effectively.View
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Strong communication skills
Outstanding verbal and written communication abilities are essential.View
