Australian School of Entrepreneurship31 followers3 jobs

Compliance and Engagement Officer

JuniorMid levelGraduateFull-timeOfficeBrisbane QLD, AustraliaAdministrationCustomer service and supportAdministrative support and operationsRisk management and complianceCustomer servicePosted 7 hours ago
You would be doing 3 days in our Brisbane Office, 1 day in our Strathpine office and WFH Wednesdays (after training)
Tionne Young
Meet Tionne and the team
Pending fitX of Y criteria met

About the job

We know "compliance" isn't exactly the word that gets people jumping out of their seats. But hear us out. The Compliance and Engagement Officer is the person who keeps our Self-Employment Assistance Program running the way it should - holding the rules, managing the admin and making sure nothing falls through the cracks. You'll need to love the details, follow the rules and get others to do the same, and be comfortable picking up the phone when something needs sorting. Think good cop and bad cop all in one - friendly and approachable, but not a pushover when it comes to process. This is NOT a heads-down computer job. You'll be working directly with people who are taking a real leap and starting their own businesses and the way you do your job directly impacts whether they succeed. You'll also be joining a team that genuinely loves what they do. We're also growing, with new programs on the horizon and national expansion underway, there's real room to grow with us. ASE is a growing social enterprise, we are a young, energetic team on a big mission! We're looking for people who want to grow with us, learn with us and help make our programs EPIC. Regardless of a job title, in each role, there is room to experiment, be creative and try new things. I dare you to apply!!

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

✅

Ensuring compliance

Monitoring and ensuring adherence to regulations and policies. For example our 72-hour cancellation policy and quarterly reporting requirements. If someone misses an appointment, you're the one following up with them
📁

Managing bookings

Ensuring participants are booking in sessions where needed and are up to date with their meeting requirments
🤝

Collaborating with teams

Working with your team to ensure numbers, reports are all on track

Key criteria

🗣️

Excellent Phone and Email Communication

You can switch between warm and approachable and firm and direct depending on what the situation calls for. Whether that's a friendly check-in or a "just a reminder this needs to be done" conversation - you know how to land both over the phone and over email. A tough phone call doesn't faze you.

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🔍

Attention to detail

Demonstrated ability to identify discrepancies and ensure accuracy. You understand DETAIL and know your stuff

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View your fit

2 criteria for this job
Excellent Phone and Email Communication
You can switch between warm and approachable and firm and direct depending on what the situation calls for. Whether that's a friendly check-in or a "just a reminder this needs to be done" conversation - you know how to land both over the phone and over email. A tough phone call doesn't faze you.

View

Attention to detail
Demonstrated ability to identify discrepancies and ensure accuracy. You understand DETAIL and know your stuff

View

A meaningful career starts with a match

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