SS&C Technologies
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Contact Centre Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about delivering exceptional customer service as the first point of contact for inbound customer calls. By supporting customers and providing insight into Managed Fund Administration services, you will lay the foundation for a rewarding long-term career in financial services. The team values flexibility, collaboration, and a commitment to excellence, creating a positive environment for everyone.

You'll be responsible for

📞

Responding to customer inquiries

Providing efficient and professional assistance to customers through calls, emails, and messages.
🤗

Building relationships

Actively building rapport and maintaining strong relationships with advisers and investors to enhance customer experience.
⏱️

Monitoring service inquiries

Ensuring client response times are met or exceeded by actively monitoring service inquiries and addressing any issues.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or contact centre roles.

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💼

Financial services background

Experience in the financial services industry is advantageous.

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📝

Strong communication skills

Exceptional written and verbal communication skills are essential.

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or contact centre roles.

View

Financial services background
Experience in the financial services industry is advantageous.

View

Strong communication skills
Exceptional written and verbal communication skills are essential.

View

Attention to detail
High level of accuracy in tasks and client interactions.

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Team collaboration
Proven ability to work effectively in a team-oriented environment.

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