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Contact Centre Officer - Superannuation
JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 1 month agoVerified 1 month ago
About the job
The Contact Centre Officer job at SS&C is an exciting opportunity to engage with customers and provide them with essential information about products and services. This role is crucial in fostering strong relationships with both customers and internal teams, ensuring a seamless experience. SS&C values a collaborative and supportive work environment, where team members are encouraged to grow and contribute to shared goals.
You'll be responsible for
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Learning products and services
Learning about SS&C's products and services to effectively communicate this information to customers.🤝
Building relationships
Building strong working relationships with internal stakeholders, team members, and other operational staff.📞
Responding to enquiries
Answering and responding to general advice enquiries while capturing feedback and data during interactions.Key criteria
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Excellent communication skills
Demonstrated ability to communicate effectively with customers and stakeholders.View
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Experience in customer service
Proven experience providing exceptional service in a contact centre environment.View
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Attention to detail
Strong ability to manage tasks accurately and meet deadlines.View