SS&C Technologies
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Contact Centre Officer - Superannuation

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Contact Centre Officer job at SS&C is an exciting opportunity to engage with customers and provide them with essential information about products and services. This role is crucial in fostering strong relationships with both customers and internal teams, ensuring a seamless experience. SS&C values a collaborative and supportive work environment, where team members are encouraged to grow and contribute to shared goals.

You'll be responsible for

📖

Learning products and services

Learning about SS&C's products and services to effectively communicate this information to customers.
🤝

Building relationships

Building strong working relationships with internal stakeholders, team members, and other operational staff.
📞

Responding to enquiries

Answering and responding to general advice enquiries while capturing feedback and data during interactions.

Key criteria

🗣️

Excellent communication skills

Demonstrated ability to communicate effectively with customers and stakeholders.

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📊

Experience in customer service

Proven experience providing exceptional service in a contact centre environment.

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📅

Attention to detail

Strong ability to manage tasks accurately and meet deadlines.

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Meet the team

About the company

Apply on SS&C Technologies
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Excellent communication skills
Demonstrated ability to communicate effectively with customers and stakeholders.

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Experience in customer service
Proven experience providing exceptional service in a contact centre environment.

View

Attention to detail
Strong ability to manage tasks accurately and meet deadlines.

View

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