About the job
Join Optus as a Contact Centre Specialist in the Network Operations Centre, where you will play a vital role in delivering exceptional managed services and technical support for Cloud Contact Centre technologies. This job is all about ensuring customer satisfaction and stability while working within a mature ITIL environment. The team thrives on collaboration, continuous improvement, and a commitment to providing an outstanding customer experience.
You'll be responsible for
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Delivering technical support
Providing technical support for Cloud Contact Centre environments, handling escalated incidents and customer issues.📊
Updating ServiceNow records
Updating and maintaining ServiceNow records to ensure accurate tracking of incidents, changes, and customer interactions.🤝
Collaborating with teams
Collaborating with internal teams and vendors to resolve technical issues and support customer security requirements.Key criteria
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Full Australian Citizenship
Required for security compliance and eligibility.View
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Technical support experience
Experience supporting Cloud Contact Centre technologies.View
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ServiceNow or Remedy experience
Proven skills in incident and change management processes.View
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