Optus
12 followers44 jobs

Contact Centre Specialist - Network Operations Centre

JuniorMid levelFull-timeHybridNew South Wales, AustraliaPosted 7 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join Optus as a Contact Centre Specialist in the Network Operations Centre, where you will play a vital role in delivering exceptional managed services and technical support for Cloud Contact Centre technologies. This job is all about ensuring customer satisfaction and stability while working within a mature ITIL environment. The team thrives on collaboration, continuous improvement, and a commitment to providing an outstanding customer experience.

You'll be responsible for

🔧

Delivering technical support

Providing technical support for Cloud Contact Centre environments, handling escalated incidents and customer issues.
📊

Updating ServiceNow records

Updating and maintaining ServiceNow records to ensure accurate tracking of incidents, changes, and customer interactions.
🤝

Collaborating with teams

Collaborating with internal teams and vendors to resolve technical issues and support customer security requirements.

Key criteria

🇦🇺

Full Australian Citizenship

Required for security compliance and eligibility.

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🛠️

Technical support experience

Experience supporting Cloud Contact Centre technologies.

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📊

ServiceNow or Remedy experience

Proven skills in incident and change management processes.

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View more

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5 criteria for this job
Full Australian Citizenship
Required for security compliance and eligibility.

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Technical support experience
Experience supporting Cloud Contact Centre technologies.

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ServiceNow or Remedy experience
Proven skills in incident and change management processes.

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Stakeholder engagement skills
Ability to communicate effectively with customers and vendors.

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Organisational skills
Experience managing priorities in a dynamic environment.

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