Navitas
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Course Advisor

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Domestic Course Advisor position at Navitas is all about supporting students in their educational journey. By engaging with prospective domestic students, you will provide essential information and guidance, ensuring a seamless experience from inquiry to enrollment. Join a diverse and supportive team that values student success and fosters a positive work environment.

You'll be responsible for

📞

Connecting with future students

Engaging domestic student enquiries primarily over the phone, email, and web platforms to support their decision-making journey.
📚

Delivering course guidance

Providing accurate and relevant information on programs, entry requirements, and support services.
📊

Pipeline management

Managing a portfolio of prospective students using CRM tools, progressing leads through the enrolment funnel.

Key criteria

📞

Sales or customer service experience

Proven experience in education or high-volume enquiry handling.

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🗣️

Strong communication skills

Demonstrated ability to build trust and rapport quickly.

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💻

CRM know-how

Experience using Salesforce or similar platforms for lead tracking.

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Meet the team

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4 criteria for this job
Sales or customer service experience
Proven experience in education or high-volume enquiry handling.

View

Strong communication skills
Demonstrated ability to build trust and rapport quickly.

View

CRM know-how
Experience using Salesforce or similar platforms for lead tracking.

View

Empathy with accountability
Understanding diverse student journeys and supporting varied backgrounds.

View

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