Credit Controller
About the job
The Credit Controller position is a vital part of the Credit Services team located at our head office in Melbourne. This job focuses on managing end-to-end credit functions, ensuring service levels are met, enhancing both business user and customer experiences, and driving continuous improvement in service processes. The team values collaboration and innovation, working together to achieve operational excellence and deliver outstanding results.
You'll be responsible for
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Supporting development of customer experience strategy
Support development and definition of the business user and customer experience strategy, as it relates to Credit, and support execution of the associated roadmap.✅
Ensuring service quality and performance
Ensure adherence to agreed service quality and performance requirements of the Credit function, assist in defining and development of a Credit Reporting framework.🤝
Collaborating with the Credit Team
Work closely with the Credit Team to support delivery of the Cash Collections, Claim resolution and strategy for each of the delivery channels.Key criteria
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End-to-end commercial credit experience
Demonstrated experience managing credit functions in the FMCG industry.View
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SAP proficiency
Experience using SAP for credit and reconciliation processes.View
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Stakeholder management skills
Proven ability to communicate and manage relationships at all levels.View
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