CRM and Data Analyst - BANZ Australia Dandenong South
About the job
This job is about partnering closely with cross-functional teams to deliver a seamless CRM experience. The impact of this role is significant as it drives operational and financial improvements through data analysis and collaboration. The team values a culture of support and innovation, where every day brings new opportunities to excel.
You'll be responsible for
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Analysing CRM processes
Analysing existing CRM processes, data flows, and integrations to identify areas for improvement.⚙️
Managing Dynamics 365
Managing the day-to-day health of the Dynamics 365 CRM module, including user training, onboarding/offboarding, and environment configuration.🛠️
Leading UAT
Acting as the lead functional contact for third-party developers; scoping complex requirements, managing timelines, and overseeing UAT to ensure production stability.Key criteria
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Data analysis skills
Experience analysing large, complex data sets for insights.View
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Dynamics 365 experience
Proven experience managing Dynamics 365 CRM module effectively.View
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Business Intelligence proficiency
Strong skills in Business Intelligence tools for reporting.View
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