GPC Asia Pacific1 follower4 jobs

CRM Operations Coordinator - GPC Asia Pacific - Brisbane

JuniorMid levelFull-timeHybridBrisbane Airport (BNE), Airport Dr, Brisbane Airport QLD 4008, AustraliaPosted 3 days agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The CRM Operations Coordinator at GPC Asia Pacific is a fantastic opportunity for someone who is technically minded and detail-driven, with a passion for delivering exceptional customer outcomes. This job plays a crucial role in maintaining the integrity and effectiveness of CRM and loyalty platforms, ensuring accurate customer data and supporting internal stakeholders across a large, established organisation. The team values collaboration and is dedicated to going the extra mile for both their people and customers.

You'll be responsible for

🔄

Maintaining customer mapping

Maintain customer mapping and support the 'single customer view' across systems.
🔍

Resolving data integrity issues

Investigate and resolve duplicate records and data integrity issues to ensure high-quality customer data.
📧

Providing CRM support

Provide support through shared CRM and loyalty inboxes, responding to administration enquiries from internal stakeholders.

Key criteria

🔍

CRM systems experience

Proven experience working with CRM systems or customer databases.

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📊

Intermediate Excel skills

Demonstrated intermediate skills in Microsoft Excel for data management.

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🗣️

Customer service experience

Strong background in customer service and stakeholder support.

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View more

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5 criteria for this job
CRM systems experience
Proven experience working with CRM systems or customer databases.

View

Intermediate Excel skills
Demonstrated intermediate skills in Microsoft Excel for data management.

View

Customer service experience
Strong background in customer service and stakeholder support.

View

Data integrity focus
Experience resolving data integrity issues and managing customer mapping.

View

Organisational skills
High attention to detail and ability to manage multiple priorities.

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