CRM Operations Coordinator - GPC Asia Pacific - Brisbane
About the job
The CRM Operations Coordinator at GPC Asia Pacific is a fantastic opportunity for someone who is technically minded and detail-driven, with a passion for delivering exceptional customer outcomes. This job plays a crucial role in maintaining the integrity and effectiveness of CRM and loyalty platforms, ensuring accurate customer data and supporting internal stakeholders across a large, established organisation. The team values collaboration and is dedicated to going the extra mile for both their people and customers.
You'll be responsible for
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Maintaining customer mapping
Maintain customer mapping and support the 'single customer view' across systems.🔍
Resolving data integrity issues
Investigate and resolve duplicate records and data integrity issues to ensure high-quality customer data.📧
Providing CRM support
Provide support through shared CRM and loyalty inboxes, responding to administration enquiries from internal stakeholders.Key criteria
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CRM systems experience
Proven experience working with CRM systems or customer databases.View
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Intermediate Excel skills
Demonstrated intermediate skills in Microsoft Excel for data management.View
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Customer service experience
Strong background in customer service and stakeholder support.View
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