GPC Asia Pacific1 follower9 jobs

CRM Operations Coordinator - GPC Asia Pacific - Brisbane

JuniorMid levelFull-timeHybridBrisbane Airport (BNE), Airport Dr, Brisbane Airport QLD 4008, AustraliaAdministrationCustomer service and supportPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The CRM Operations Coordinator at GPC Asia Pacific is a fantastic opportunity for someone who is technically minded and detail-driven, with a passion for delivering exceptional customer outcomes. This job plays a crucial role in maintaining the integrity and effectiveness of CRM and loyalty platforms, ensuring accurate customer data and supporting internal stakeholders across a large, established organisation. The team values collaboration and is dedicated to going the extra mile for both their people and customers.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔄

Maintaining customer mapping

Maintain customer mapping and support the 'single customer view' across systems.
🔍

Resolving data integrity issues

Investigate and resolve duplicate records and data integrity issues to ensure high-quality customer data.
📧

Providing CRM support

Provide support through shared CRM and loyalty inboxes, responding to administration enquiries from internal stakeholders.

Key criteria

🔍

CRM systems experience

Proven experience working with CRM systems or customer databases.

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📊

Intermediate Excel skills

Demonstrated intermediate skills in Microsoft Excel for data management.

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🗣️

Customer service experience

Strong background in customer service and stakeholder support.

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A meaningful career starts with a match

View your fit

5 criteria for this job
CRM systems experience
Proven experience working with CRM systems or customer databases.

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Intermediate Excel skills
Demonstrated intermediate skills in Microsoft Excel for data management.

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Customer service experience
Strong background in customer service and stakeholder support.

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Data integrity focus
Experience resolving data integrity issues and managing customer mapping.

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Organisational skills
High attention to detail and ability to manage multiple priorities.

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