Overnight Supervisor - InterContinental Brisbane
About the job
As an Overnight Supervisor at InterContinental Hotel Brisbane, you will play a vital role in leading the Front Office overnight team to ensure smooth operations during the night. This position is crucial for maintaining guest safety and security while also ensuring the timely completion of the night audit function. The team values collaboration and a commitment to delivering exceptional guest experiences, making it a great opportunity for those looking to grow within a global luxury hotel brand.
You'll be responsible for
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Assisting in leading the Front Office overnight team
You will ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, and uphold brand and cleanliness standards.🔒
Ensuring safety and security of guests
The principal responsibility is to maintain the safety and security of guests during the night hours while completing the night audit function accurately and on time.👩🏫
Coaching and mentoring the team
You will provide direction and coaching to your team to achieve an exceptional guest experience.Key criteria
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Hospitality experience
1+ years of experience in a hospitality environment.View
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Communication skills
Demonstrated ability to communicate effectively with guests and colleagues.View
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Problem-solving skills
Proven experience in handling guest issues and resolving conflicts.View
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