Marriott10 followers468 jobs

Overnight Guest Experience Supervisor

Mid levelPart-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about creating a welcoming and efficient experience for guests at Courtyard. By processing check-ins, assisting management, and ensuring guest satisfaction, you play a vital role in making every stay memorable. The team thrives on collaboration, positivity, and a shared commitment to excellence.

You'll be responsible for

🏨

Processing guest check-ins

Verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys.
📈

Assisting management

Helping in training, evaluating, and motivating employees while maintaining a positive work environment.
😊

Ensuring guest satisfaction

Anticipating and addressing guests' service needs and following up to ensure requests are met.

Key criteria

🧾

Guest check-in experience

Proven experience processing guest check-ins and managing accounts.

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💼

Supervisory experience

At least 1 year of experience supervising team members.

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📊

Payment processing skills

Experience handling various payment types and billing adjustments.

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View more

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5 criteria for this job
Guest check-in experience
Proven experience processing guest check-ins and managing accounts.

View

Supervisory experience
At least 1 year of experience supervising team members.

View

Payment processing skills
Experience handling various payment types and billing adjustments.

View

Computer proficiency
Demonstrated ability to use computers and POS systems effectively.

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Team collaboration
Experience developing positive working relationships within a team.

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