C-LevelFull-timeHybridVictoria, AustraliaNew South Wales, AustraliaInformation technologyProductCustomer successPosted 2 weeks ago
About the job
The job is about leading the APAC Chief Technology Officer (CTO) position at Zendesk, where you will work closely with customers to navigate their AI transformation journey. This role is crucial in ensuring that Zendesk’s product roadmap aligns with market trends, allowing the company to stay at the forefront of customer experience (CX) and AI innovation. The team values collaboration and is dedicated to driving customer success while fostering strong partnerships with key stakeholders.
You'll be responsible for
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Driving customer success
Drive customer success through the adoption of Zendesk’s products and awareness of our Product vision.🤝
Acting as executive sponsor
Act as executive sponsor for key customers throughout the region, to build a strategic partnership and to share the Zendesk product vision, innovation and roadmap.📝
Creating thought leadership content
Create unique and differentiated thought leadership content for the company, focused on CX Trends, AI, and data.What we're looking for
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10+ years of CX experience
Proven experience in executive roles within customer service environments.View fit
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Strong collaboration skills
Demonstrated ability to work cross-functionally with global teams.View fit
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Product development background
Experience translating business and technical requirements into product plans.View fit
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