Commonwealth Bank100 followers135 jobs

Customer Banking Specialist - 325 Collins St

JuniorMid levelPart-timeOffice325 Collins St, Melbourne VIC 3000, AustraliaPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's 325 Collins St Branch, you will be the public face of Retail Banking Services, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team values collaboration and is committed to supporting each other in providing exceptional service.

You'll be responsible for

🤝

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts and processing applications for credit products.
💡

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated experience in identifying solutions for customer needs.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

View

Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated experience in identifying solutions for customer needs.

View

Financial product knowledge
Understanding of home loans, business banking, and financial advice.

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