Commonwealth Bank
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Customer Banking Specialist - Blacktown

JuniorMid levelFull-timeOfficeParramatta Hills, Gowang NSW 2357, AustraliaPosted 14 hours agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at the Westpoint Marketown Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other while making a positive difference in the community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.
📞

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.
📚

Educating customers

Providing options for customers through education and demonstration of in-branch technology and digital banking options.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to find solutions and address customer needs effectively.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

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Problem-solving skills
Demonstrated ability to find solutions and address customer needs effectively.

View

Retail environment experience
Experience working in a busy, commercial retail environment.

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Interest in career growth
Genuine interest in building a career and improving customer financial wellbeing.

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