About the job
As a Customer Banking Specialist at the Erina Branch, you will be the public face of CommBank, delivering a seamless banking experience to our valued customers. This job is all about making a real impact in people's lives, whether they are opening their first account or planning for retirement. Our team thrives on collaboration and is dedicated to supporting each other while providing exceptional service.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.📞
Supporting customer inquiries
Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience
Proven experience delivering exceptional customer service in relevant sectors.View
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Communication skills
Excellent ability to articulate financial terms clearly and effectively.View
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Problem-solving skills
Demonstrated ability to identify solutions and act with integrity.View