Commonwealth Bank105 followers16 jobs

Customer Banking Specialist

JuniorMid levelFull-timeOfficeNorthern Areas, SA, AustraliaPosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Banking Specialist position at our Port Augusta branch is an exciting opportunity to make a difference in the lives of our customers. In this role, you will work closely with your Branch Manager and team to provide exceptional service and support to our 10 million+ customers. The team thrives on collaboration and a shared passion for delivering outstanding banking experiences.

You'll be responsible for

💬

Building connections with customers

Establishing personal connections through meaningful conversations to enhance customer experience.
📱

Assisting with technology

Guiding customers in using in-branch technology and digital banking options to meet their needs.
🔍

Conducting financial assessments

Performing Financial Health Checks to evaluate customers' financial situations and needs.

Key criteria

💼

Customer service experience

Proven experience in delivering exceptional customer service.

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📊

Financial product knowledge

Understanding of personal loans, credit cards, and financial assessments.

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🤝

Communication skills

Demonstrated ability to engage and connect with customers.

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View more

Meet the team

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5 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

View

Financial product knowledge
Understanding of personal loans, credit cards, and financial assessments.

View

Communication skills
Demonstrated ability to engage and connect with customers.

View

Technology proficiency
Experience using in-branch technology and digital banking tools.

View

Integrity and ethics
Commitment to placing customer needs at the forefront.

View

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