Commonwealth Bank101 followers97 jobs

Customer Banking Specialist - Northcote

JuniorMid levelPart-timeOfficeVictoria, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist in our Northcote Branch, you will be the public face of CommBank, delivering a seamless banking experience to our customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in providing exceptional service.

Meet the team

About the company

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You'll be responsible for

🤝

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking and financial advice.
📞

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Demonstrated ability to articulate financial terms clearly.

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🔍

Problem-solving skills

Experience asking questions and providing effective solutions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

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Communication skills
Demonstrated ability to articulate financial terms clearly.

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Problem-solving skills
Experience asking questions and providing effective solutions.

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Interest in financial wellbeing
Genuine interest in improving customers' financial lives.

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